THE ZAZZLE PROMISE
If you don't love it, we'll take it back!
We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.
SAFE SHOPPING
Your credit card transactions are 100% secure. Period. Our secure server software (SSL) is the industry standard for encrypting all payment information. Your data will arrive privately and unaltered to our server and no one will gain access to your personal information.
If you are still concerned about ordering online, please call us at 1-888-8ZAZZLE (892-9953) or (408) 983-2800 and we will be happy to complete your order over the phone.
24-Hour Shipping, Made in the USA
We hate waiting for our online orders as much as you do. That’s why we wholly operate and employ our manufacturing facility here in the United States. This not only allows us to ship most of your one-of-a-kind product in 24 hours, but also ensures that your order meets our stringent quality standards.
Easy Exchange and Return Process
If you weren't completely satisfied with your order and decide you want an exchange or refund, the process is simple:
- Contact Customer Support to receive a Return Merchandise Authorization (RMA) number and specific whether you want a replacement or a refund.
- Write the RMA number on the packing slip and include the slip in your return package.
- Return the package to:
Zazzle.com, Inc.
Returns Department
1185 Campbell Ave.
San Jose, CA 95126
You will be notified when your goods are received at our facilities, after which, it typically takes 10-15 days for your card or account to be credited.
Please note Keds Studio custom shoes are made-to-order specifically for you, so we cannot accept returns.
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